3 pieces of cheesecake in my large cheesequake blizzard. Rip off.
I called to order a birthday cake for a person with celiac disorder... ie they are allegeric to wheat. When I asked for a substitute for the cookie layer the girl who had already been rude said "there's no wheat in the cookie layer". Ummm what do you think cookies are made of?? How about flour which, in case she doesn't know is made from WHEAT!! Work on your phone skills girlie, you missed a sale.
So, I was in dairy queen the other night and the cook messed up my order. I think his name was Dallas. I orded a bacon grillburger with no lettuce and a 4 peice chicken strip. WhenI got my order, There was lettuce in my burger and my patty was a small patty. I then looked at the strips and they were clearly pink. I brought it to the counter And, when i brought it back, The manager named Kevin was being a snob. When I returned it, He said there was nothing wrong. Are you kidding me? So, He took it back. And they made me a fresh one. When i got my order again. The bacon cheeseburger had only the patty, Cheese and Bacon. And my chicken strips were again pink. I brought it back and Kevin, the manager, kept rolling his eyes at my and i can tell he was annoyed. I got my order again and my burger was cold. I stormed to the counter, demanded a refund, kevin told me i cannot have a refund. And i stormed out. Horrible sservice. Whoever is the manager really needs to talk to those two.
I was at hillside dairy queen the other day. I ordered a 6 peace chicken strip basket, waited 14 min which is a really long time for chicken! I complained to a person named geoff I think, he asked the cook why it was taking so long... he came out and explained that the cook was in training, apologized for the wait and explained that he would be happy to bring it out when it was ready. I got the chicken and it was pink inside! I asked for the cooks name... two weeks later, I came in and ordered a grilled chicken burger, it again took along time to make it, made by the same person... Dallas... It had chicken and a piece of tomato. I complained to geoff again, I explained that i was in there before and he seemed to remember, he asked again to dallas what was wrong, dallas said that he was cleaning something and thought that someone was making it.... point is dairy queen needs to clearly get a new cook.
Yesterday i went into the Hillside DQ and ordered a burger and an oreo brownie earthquake. The lady at the counter (i think her name was stephanie) was extremely polite and answered all my questions patiently. Since i have minor nut allergy i was glad her answers were honest, saying there was no nuts in the icecream but there were nuts in the store so they could not guarantee a nut free dish. The efficiency of my service was exceptional and the teamwork was amazing. I will definitely return to this store again!!
Excellent Customer Service Manager Meghan!
I'm giving this DQ a poor rating due to the lack of customer service. I purchased a box of buster bars and the girl at the counter says..that's it...me: yes, thanks...her: 14.79. Gives me the change but drops the $5 bill on the counter and walks away. I say, thanks..No response, she walks to her co-workers and says..did you grad, how was it?...What can I say, she was an ice queen...I'll give it another try and if the customer service is cold again, I'll head to a different location. Buster bars are excellent, however :) Not overwhelmed with fudge.